E-commerce Shop Return & Refund Policy (Exclusive of Cakes)
If you are not entirely satisfied with your purchase, you have 30 days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase. Once we receive your item, we’ll notify you on the status of receipt and whether refund has been approved. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.
As we are a small business, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. For additional information, please contact us at eatme@tattooedbakers.com
TERMS OF AGREEMENT (as of 21/07/2022)
This outlines an agreement and includes all contractual obligations made between Tattooed Bakers Ltd hereinafter referred to as "We", "Our", or "Us" and you, the consumer, hereinafter referred to as "Client", "You", or "Your". To avoid confusion and misunderstanding Tattooed Bakers Ltd regards the cake as belonging to, and being the sole responsibility of, the named Client in this contract. Only the individual client, authorised personnel, the bride(s), groom(s), their wedding planner are authorised to place the order or make changes to the Agreement.
PAYMENT TERMS
Payments can be made with PayPal, Venmo, Credit card, or Cash immediately upon receipt of the invoice. Your desired date and service will be secured when the signed contract and non-refundable deposit of 50% of the cost are received. The remaining balance must be paid 28 days prior to the cake delivery date. Orders placed less than 4 weeks in advance of the delivery date must be paid in full upon receipt of the invoice. If you fail to make payments, we will cease work, the order will be canceled and no refund will be given.
CANCELLATION / RESCHEDULING
We cannot refund the cost of any orders cancelled with less than 4 weeks notice. Any cancellation or rescheduling must be made at least 4 weeks prior to your scheduled date or you will be responsible for paying the full amount of services agreed upon in this contract. In the event that something occurs to affect your scheduled date, please let us know immediately to discuss options.
COVID CLAUSE
If the event has to be cancelled due to Covid restrictions (ie. imposed Lockdown, restrictions on events, travel restrictions) the booking deposit is non-refundable, but can be transferred to another date. If the order is cancelled two weeks before the date we will keep the booking deposit and transfer the booking to another date of their choice depending on our availability.
If the order is cancelled within two weeks of the delivery date and assuming full payment has been received, we would calculate costs incurred to that point plus booking deposit, and would refund the difference. And then move the booking to another date.
CAKE CONSULTATION
All consultation is carried out over email or phone. We will provide one initial sketch once we've gathered your ideas, and one final sketch (if required) with any amendments. Any additional sketches will be an additional cost.
DELIVERY & SETUP
We provide delivery and set-up to most locations at an arranged fee. Delivery time must be pre-arranged before the date upon which we’ll give you a 2 hour window for our arrival. Please ensure the area that the cake is being placed is set-up before we arrive to avoid any delay. If no one is at the delivery site at the time of delivery, or if we cannot gain entrance into the delivery site, we will return the cake to the studio at which point the responsibility of the delivery then becomes yours.
LIABILITY
Tattooed Bakers Ltd is not responsible for any damage to the cake after setup or pickup is complete. Client agrees to make arrangements for a proper and secure environment for the cake. We are not responsible for unforeseen circumstances, including but not limited to accidents, natural disasters, transportation issues, inclement weather, illness, death, labour troubles, delay in supplies, disputes or strikes, or any other circumstance beyond our control. A delay in transit shall not constitute grounds for a discount or refund.
CHANGES TO DESIGN AND SIZE
We understand that after our initial meeting, the number of servings needed or the design desired may change. You may make changes in size up to 3 weeks prior to the event date. The design can be altered slightly up to 1 month prior to the date (costs may incur). After these points, both the design and size is set.
ALLERGY & DIETARY WARNING
Our products may contain or come into contact with milk, gluten, nuts, soy and other ingredients that can produce an allergic or other medical reaction. You agree to notify your guests of this risk and hold us harmless for allergic or medical reactions. If you have asked for a particular food/item to be excluded from your cake, we will make all reasonable effort to make sure this is the case.
NON-EDIBLE ITEMS
Most cakes contain small proportions of inedible items including but not limited to, wires in sugar flowers, support dowels in tiered cakes, ribbons and cardboard toppers. It is the Client's responsibility to ensure all non-edible cake décor is removed from the cake before it is cut and served. The Client will be made aware of any non-edible items upon receipt of the cake.
PHOTOGRAPHY
We reserve the right to use all photographs of the cake for advertising and promotional purposes on our website, portfolio, social media, brochure, etc. You agree to us taking and using such images as described and release any and all claims regarding use. This signed agreement serves as a release authorisation for such materials.
CONFIDENTIALITY
All information provided by the client shall be treated with the requisite confidentiality and will only be available to us, our staff and any other relevant party you agree to e.g. photographer or florist. Your personal details will not be made available to any other party without your express agreement.
CLIENT RESPONSIBILITY
It is your responsibility to check the cake upon pick up or delivery. Once you leave with it or the delivery person leaves your premises, we are not responsible for how it is handled, where you place it, or what you do with it. You are responsible for providing a suitable environment for the cake (a sturdy surface away from heat, direct sunlight, vibrations, people, and an optimal temperature of around 21 degrees). Our cakes are not suitable for refrigeration before serving.
After reading this document, and by placing your order, you agree to our Terms and Conditions of this contract.
Tattooed Bakers Ltd, Unit 16, The 1929 Shop, 18 Watermill Way, SW192RD