Terms & Conditions
This website http://www.tattooedbakers.com ("the Site") is owned and operated by TATTOOED BAKERS LTD ("us", "our" or "we").
This document is only available in English.
The following constitutes a legal agreement between a consumer ("you") and us with respect to our website service, the terms of which are set out below. You must be at least 18 years of age to agree to and enter into this Agreement on your own behalf. If you are under 18 but at least 15 years of age, you must present this Agreement to your parent or legal guardian, and he or she must check the box below to enter into this Agreement on your behalf. By checking the box indicating your acceptance of this Agreement, you represent that (i) you have read, understood and agree to be bound by this Agreement and (ii) you are at least 18 years old, either entering into this Agreement for yourself or entering into it on behalf of your child or a child in your legal care. If you are a parent or guardian entering this Agreement for the benefit of your child, please be aware that you are fully responsible for his or her use of this Site, including all legal liability that he or she may incur. If you do not agree to (or cannot comply with) any of these terms and conditions, do not check the acceptance box and do not attempt to access the Site.
Our Site is established to enable you to chose and purchase products from our Site ("Products) that we offer for sale online.
ACCESSING OUR SITE
Access to our Site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our Site without notice (see below). We will not be liable if for any reason our Site is unavailable at any time or for any period.
From time to time, we may restrict access to some parts of our Site, or to our entire Site, to users who have registered with us.
TERMS AND CONDITIONS FOR PURCHASE OF PRODUCTS
1. Our website service permits you to purchase our Products from this Site. These purchases can be made and are permitted strictly pursuant to the terms and conditions set out below.
2. Your order constitutes an offer to us to buy a Product. After placing an order, you will receive an email from us. This email is an Order Confirmation to notify you of the fact we have received and accepted your order. The Order Confirmation email will be accompanied by an invoice.
3.1 If you notice an error in the Order Confirmation you must notify us by email (firstname.lastname@example.org) by 12.00 noon two days before the order is due to be delivered.
3.2 If you wish to cancel your order for any reason, you must notify us by email (email@example.com) by 12.00 noon one week before your order is due to be delivered. A refund will only be made at our discretion. Any deposits paid are non-refundable.
3.3 If you wish to add to or change your order, or change the date or time of delivery of your order, then we will accommodate you, subject to kitchen space being available to permit us to make your products, provided that you email us (firstname.lastname@example.org) by 12.00 noon one week before your order is due to be delivered.
3.4 All orders will be photographed and a copy kept on file with your Order Confirmation. We reserve the right to use these images on our website and/or any press material.
4. Your purchase order cannot be accepted until payment in full for the Products ordered has been received by us at which time a legally binding agreement on the terms set out herein will become effective.
5. PRICE AND PAYMENT
5.1 The price to be paid by you for any Products will be as quoted on our Site except in cases of obvious error. The price of Bespoke Products will vary according to various specifications, and these prices will be set out by us and agreed with you over email before any payment is processed. We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you an invoice, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as an incorrect pricing.
5.2 Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you an invoice.
5.3 Our Site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our Site may be incorrectly priced. We will normally verify prices as part of our order confirmation procedures, so that where a Product's correct price is less than our stated price, we will charge the lower amount when invoicing you. If a Product's correct price is higher than the price stated on our Site, or we are no longer able to supply a particular Product for some reason, we will contact you by e-mail to advise you and/or to obtain your confirmation that the amended price is acceptable.
5.4 Payment for all Products must be by credit or debit card. We will not charge your credit or debit card until we send you an invoice.
5.5 All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses or for any reason does not, authorise payment to us, whether in advance of or subsequent to a payment, we will not be liable for any delay or non-delivery of the Products ordered.
6. AVAILABILITY, DELIVERY AND COLLECTION
6.1 The Products ordered by you can only be delivered to the delivery address provided by you to us, within a given time slot which we will notify to you in the Order Confirmation.
6.3 If for any reason no one is present to receive delivery of the Products at the delivery address you have provided to us, we will return the product to our kitchen. We will put a notification card through the delivery address’s letterbox. During this time they may upon payment of a further delivery charge by credit card we may be able to arrange a further delivery to you within our delivery time slot within the next 24 hours (subject to delivery availability).
6.4 In order for us to hand over the ordered Products upon delivery, the recipient must provide to us the valid Order Confirmation number and must also sign that the Products are in good condition and that the complete order has been delivered. Thereafter, we will no longer be responsible for actual delivery of the Products to you.
7. RISK AND TITLE
The Products will be at your risk from the time we deliver them to you.
We take meticulous care to package and ship your product and while we never expect damage to occur, we are not responsible for any damage that occurs once your order has been shipped. We are not responsible for any shipping delays, including those resulting from inclement weather, if no person is at destination to accept the shipment (direct signature is recommended for an additional fee), or for any other reason outside of our control. Upon completion of your order, we will send an order confirmation via email along with tracking information for your shipment.
7.3 Ownership of the Products will only pass to you when we receive full payment of all sums due for them, including delivery charges.
8. RETURNS POLICY
8.1 We do hope that you will be pleased with your purchase. However, if upon delivery of the Products you find that they are not those ordered by you or the order is incomplete, or a Product is in a damaged condition when you receive it, we will try to resolve the issue as quickly as possible. In this instance please call 020 8544 2903.
8.2 In the case of damaged goods you must retain the damaged Products and all packaging for inspection by us. Subject to our report on the claimed damage and to these Terms and Conditions we will, if satisfied that the damage to the Products is our fault, refund the price you paid for the returned Products together with the delivery charge, or at our option we will provide you with a credit for further products. We will have no liability to you for any indirect loss. Please state clearly your dispatch details in all communications to us.
8.3 We will only make a refund to the original credit card or debit card account used by you to make the online purchase. Legal ownership of the goods will immediately revert to us if we refund any such payment to you.
8.4 Since taste is a very personal matter and subjective we cannot accept the return of any Products merely because you do not like the taste.
8.5 We have made every effort to display as accurately as possible the colours of our products that appear on our Site and also to ensure that the colours on screen are as close as possible to the colours of the actual product. However, the colour of the actual product you see on your screen will depend on your monitor, your screen settings and resolution. Accordingly, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery and we cannot accept the return of any product because it does not match the colour you were expecting from viewing your screen display.
8.6 We will not accept the return of any Products which have been purchased from any outlet other than this online Site.
8.7 The provisions of this clause do not affect your statutory rights.
9. OUR RIGHT TO VARY THESE TERMS AND CONDITIONS
9.1 We have the right to revise and amend these Terms and Conditions from time to time, for example, to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system's capabilities.
9.2 You will be subject to the policies and Terms and Conditions in force at the time that you order Products from us, unless any change to those policies or these Terms and Conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these Terms and Conditions before we send you the invoice (in which case we have the right to assume that you have accepted the change to the Terms and Conditions).
YOU AGREE that:-
10.1 it is your responsibility to provide accurate personal information ("Personal Data"). You undertake that all the details you provide to us for the purpose of selling and delivering Products to you are correct and that the credit card or debit card that you propose to use is your own or that of a third party who has given you full permission and authority to use it and that you or such third party have sufficient funds to meet the costs of Products ordered. We will not store your credit card or debit card details anywhere in the Site;
10.3 we shall be entitled to withdraw from any purchase order made by you if the Product is inaccurately described on the Site or where obvious errors have been made;
10.4 whilst we will utilise anti-virus protections, it is your obligation to ensure that any use you make of our Site is free of any virus, Trojan horse, worm or any other items of a destructive nature. You will not hold us responsible for any damages that result from you accessing the Site (including any software or systems you use to access the Site).
10.5 you will not attempt or permit or encourage others to attempt to copy or make use of any intellectual property appearing on our Site for any commercial use or in any manner which would constitute an infringement of our copyright.
10.6 variation in computer, browser and operation will create differences in visual layout and usability of the Site. We have given due care and attention to minimising these differences, but cannot be held responsible for specific operational differences.